One of our sudent's cant log into Aviso, yet we have reset his password on our end and its still not working.

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Sarah Hood

• May 03, 2019 16:15

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  Sarah Hood

  • May 03, 2019 16:36

  There are a few potential reasons this could be happening. 

  1.) Verify that the student does not have multiple records in the Student Information System. 

  2.) The student somehow received the same log-in credentials as a former or current student creating a duplication. 

  Using the Person Overrides feature in the Administrative screens will solve this issue. You can read more about this as well as other common Login Issues here:

  https://support.avisoretention.com/hc/en-us/articles/115002277273-Troubleshooting-Common-Login-Issues?flash_digest=9bcf66a97225022ed10bedcb35971d721b8d7f49

  If issues still persist, please submit a support ticket. 

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